Exercise a Consulting Role and enhance your impact

Audience

Consultants, advisors and professionals from all fields: Finance, Communication, IT, Project Management, HR, etc.

Objectives

• Intervene with a clear vision and understanding of your advisory role and purpose.


• Establish and maintain quality partnerships of collaboration with internal/external clients.


• Utilize a proven and structured process to meet your clients’ needs.


• Adopt an intervention style that develops your clients’ autonomy and sense of responsibility.


• Use simple, practical tools and techniques to intervene with impact and credibility.


• Build an action plan to promote overall accountability.

Contenu

• The definition and purpose of an advisory role
• Key players in your projects and organization
• The essential difference between power and influence
• Your clients, your offer, and your services
• Three (3) areas of expertise (climate, process, content)
• Two (2) strategic modes of intervention
• Clarity, understanding and validation of your role within the organization

• Four (4) key steps of the advisory process
• The importance of understanding your personal leverage and communication style when performing your role

• Survey : Clarifying the mandate and identifying potential needs
• Defining the mandate (expected results, roles and responsibilities, deadlines, etc.)
• Action plan template
• Information gathering and diagnostic tools
• Communicating feedback (FITS)
• The nominal group technique
• Individual performance (assessment)
• Organizational performance (SCORE)
• Problem-solving process
• Analysis of a force field (diagram)
• Three (3) pillars of an intervention
• A systemic model
• Communication techniques