FAQ

The training schedule will be listed on your registration confirmation, which will be emailed to you. In general, training sessions run from 8:30 AM to 4:30 PM, or from 9:00 AM to 4:00 PM. Please note that sign-in begins at 8:00 AM.

Montreal

There are many parking lots near the office. They cost between $13 and $20 per day. You can use the paid parking lot (CASH ONLY) beneath the building.

Quebec City

There are free parking spaces.

Lunch is not included.

Montreal

There are many restaurants near our centre.

Quebec City

A café (Café Morgane) may be found on the ground floor of our building. Other restaurants are available, but not very close to our training center. They are only accessible by car.

Absolutely. We provide a break room for students. It contains a microwave and refrigerator.

Yes, coffee, water and snacks are available on-site.

There are several hotels nearby (less than 10 minutes on foot).

• Westin
• W Montreal
• L Hotel

There are hotels nearby, but they are only accessible by car.

1. Quality Suite
2. Grand Times
3. Hotel & Suites Le Dauphin

Yes, all of our training centers provide wireless internet.

You don’t need to bring your laptop computer to attend our trainings. If a computer is required for practical training, computers will be available on site.

Please note that AFI has gone paperless. If you prefer to take notes on paper, we recommend bringing your own materials (notepad, pens, pre-printed course materials, etc.).

One week before the training session, you should receive an email with instructions. It is important the you read the instructions BEFORE beginning the session.

If you have any questions or trouble connecting, contact us at 1.877.624.2344 or support@afiexpertise.com.

We recommend using a headset with a microphone to avoid being distracted by background noise. You can also choose to use your computer’s speakers and microphone, or a hands-free telephone.

Did you know that our virtual classrooms give you access to a wider range of training sessions? Thanks to our live distance learning courses, you can now take the courses you need regardless of how far away the classroom is. Whether it takes place across the street or at the other end of the country, your only concerns when choosing a course are that it includes the skills that you want to acquire and that it’s in the format that best suits your needs.

We never compromise on quality: our virtual courses give you access to the same resources as the participants that are physically attending the classes. From your computer, you will be able to see what is happening in the classroom, ask questions aloud or via instant messaging, share your screen and even interact with other participants.

Benefits

With our vast selection of virtual, you get an opportunity to experience the many benefits of distance learning:

• Be flexible – Whether you choose to learn at home, in your office or elsewhere, you no longer need to travel out of town or to go through the hardship of rush hour traffic in order to get the training that you need.
• Save money – The cost of a virtual course is the same as a traditional one. The only difference is that you will save lots of money on gas, parking, public transport, meals and lodging costs.
• Live interaction – Share your screen with your trainer and ask him questions anytime using our state-of-the-art collaboration and communication tools.
• Premium quality – No compromise on quality: you will be able to see everything the trainer is presenting and you will have access to the same learning material as the in-class participants.
• Easy access and technical support – You can easily log on to the course in a couple of simple steps. You also have access to live customer and technical support if needed.
• Practice labs – You can test your new skills and knowledge with online practice labs.

For optimal performance, we recommend using a high-speed wired Internet connection rather than a wireless connection.

Both you and your trainer can see each other’s screen. You can watch his or her presentation live, and he or she can see your screen if you need any help with an exercise.

Yes. You can use a computer, a tablet with an Internet connection, or a mobile device.

Yes. No one can watch your screen without your permission, and the trainer cannot come back later to see your files because you control access to them.

At any time, you can click on the “speak” icon and ask your question using your microphone. You can also use instant messaging (chat) to type your question.

Your virtual course is available in any place with an internet connection. We highly recommend choosing a quiet environment. To avoid being distracted, close the door, turn off your cellphone, and close your email. Clear your workspace to be as comfortable as possible.

Our virtual classes are real courses being broadcast live, so their length is the same as our traditional training sessions. The length of the session varies depending on which course you choose to take.

If you run into a glitch, you can ask the trainer to help you resolve it. If the trainer can’t help you, send an email to the following adress support@afiexpertise.com fo immediate support.

Yes. For 3 months after your session, you can ask questions about your course’s content by email to the following address: operations@afiexpertise.com.

You can register for one or several of our training sessions online via our website or by phone.

To register online

Select the training session and date, then click “Online registration.” Simply follow the shopping basket steps.

Once you have submitted your registration, you will receive confirmation by email.

To register by phone

Please contact customer service at 1 877 624.2344

You may pay by credit card when registering or bill your employer.

There is no registration deadline. You may register at any time, as long as there are spaces available. It is preferable, however, to register at least two weeks before the date of the training, which is when sessions are cancelled for lack of inscriptions.

All registrations will be confirmed by email. If you do not receive a confirmation within 24 hours, please contact us.

Preferred rates are offered to:

• Government agencies and organizations
• City organizations
• Health sector organizations and educational institutions
• Non-profit organizations
• Companies who have signed an agreement with AFI

To find out if your organization qualifies for preferred rates, email us at info@afiexpertise.com or call.

No. The amount listed on our website does not include taxes.

Absolutely. To use them, please call us.

Generally, if a date appears on our website, that means there are still spaces available. If you would like to know how many spaces are available, email us at info@afiexpertise.com or call with the specific class and dates.

A check mark appears next to confirmed sessions.

Yes. Here is our cancellation policy. Please, note that cancellation policy for Masterclass differs.

• To receive a full refund, participants must cancel or change their registration at least ten (10) business days before the course start date.
• If a participant cancels two (2) to nine (9) business days before the course start date, 50% of the course registration fees will be refunded.
• If a participant is a no-show or cancels one business day before the course start date, no fees will be refunded.
• Cancellations and postponements must be in writing (i.e., by email or fax).
• Before the training session begins, participants may be substituted at no charge.
• If the minimum number of participants is not met, AFI reserves the right to cancel public sessions. If a session is cancelled by AFI, you may carry over your registration for the same course to the next session or receive a full refund.
• All fees and dates are subject to change by AFI at any time.

In the event of cancellation, the following fees will be invoiced: If the rental agreement is cancelled more than 11 working days before the rental period begins, 25% of the rental fee will be billed. If the rental agreement is cancelled two to 10 days before the rental period begins, 50% of the rental fee will be billed. If the rental agreement is cancelled less than two days before the rental period beings, 100% of the rental fees will be billed.

Payment

The for a Masterclass covers the training, materials and meals (lunch). Once the registration form is filled out, you have 30 days to complete your payment. If the start of the training is within 30 days, your payment will be due upon receipt of the invoice.

Cancellation

If you wish to cancel your registration, please notify us in writing at info@afiexpertise.com. To be eligible for a full refund, the cancellation notice must be received at least 45 days before de training date. Notice received between 30 and 45 days before the training date will incur a charge equivalent to 50% of the fee. Any cancellation received within 30 days of the training date will require a full payment of the specified fee.

Since a postponement is considered a course cancellation followed by a second registration, the same terms apply.

Registration for 100% online trainings is effective upon purchase. No cancellation or postponement of the registration is allowed. These sales are considered final. Our training sessions cannot be exchanged or reimbursed. Your login information will be sent to you within 24 hours (next business day) following receipt of your payment.

Guaranteed to Run sessions may not be cancelled except in the event of unforeseen external influences beyond our control.

In case of a cancellation, the first 50% of the registration fee is non-refundable. For a cancellation within 4 weeks or less before the beginning of the training, the total amount is non-refundable. Registration is transferable to another person in case of impediment.

The Masterclass covers the training, materials and meals (lunch). Once the registration form is filled out, you have 30 days to complete your payment. If the start of the training is within 30 days, your payment will be due upon receipt of the invoice.

Yes, the lunch for a masterclass is included. There will also be coffee and snacks available.

When registering online, you can enter your employer’s information in under “Billing information.”

Invoices must be paid within 30 days from when they are received. You may pay by cheque, direct deposit, Visa, MasterCard, and American Express credit cards.

Payment by cheque: please make your cheque out to AFI Expertise and send it to our head office at: 1751 Rue du Marais, local 300, Quebec, QC, G1M 0A2. Fees of $35 will be charged for any cheque that is returned by the bank due to non-sufficient funds.

Most of the public trainings in our training catalogue are provided in French and English. For public sessions, there are dates for training in French and for training in English. Please refer to the course description for more details. With rare exceptions, all our private sessions are available in both languages.

AFI Expertise is registered with Emploi-Québec as a training institution. Our training services meet the requirements for development of manpower training (1% law), under which employers must allot 1% of total payroll to workforce training. Our certificate number is: 0051460

Yes. All participants who would like a certificate may receive one after their training. Please note that certificates are only provided upon request.

Absolutely. AFI is a certified training center for the following manufacturers:

• Cisco
• CompTIA
• Citrix
• CWNP
• Oracle
• Microsoft
• VMware

To find out who will teach a specific course, you can email or call us with the title of the training session and the date it will take place. Our team will be happy to help you.

Our team is always available to answer your questions. We can help you choose training sessions that best meet your needs. If you would like to address questions directly to a trainer, we can send him or her your questions.

In the event of cancellation, the following fees will be invoiced:

• If the rental agreement is cancelled more than 11 working days before the rental period begins, 25% of the rental fee will be billed.
• If the rental agreement is cancelled two to 10 days before the rental period begins, 50% of the rental fee will be billed.
• If the rental agreement is cancelled less than two days before the rental period beings, 100% of the rental fees will be billed.