In a context where organizations are evolving rapidly and must face unforeseen challenges, knowing how to make strategic, tactical, or operational decisions is no longer optional—it is an essential skill.
This training will enable you to analyze the context clearly, avoid cognitive biases that distort choices, and turn obstacles into opportunities. You will discover proven methods and practical tools such as QQOQCCP, Ishikawa, the 5 Whys, and the benefit-effort matrix, and you will learn how to apply them in realistic scenarios. By the end of the training, you will leave with solutions that can be immediately transferred to your organization.
Developing your ability to make decisions and solve problems means gaining a competitive edge and becoming a key player in performance and innovation. |
| Contents | Module 1: Understanding Decision Making • Decision levels: strategic, tactical, operational.
• The Cynefin framework and contexts (simple, complicated, complex, chaotic).
• Introduction to understanding a vision, a mission, and strategic objectives.
• Aligning projects with organizational priorities.
• Using tools like SWOT analysis. Module 2: Knowing Yourself Well to Make Better Decisions
• The influence of biases in problem solving.
• Conditions for success: psychological safety, collaboration
Module 3: The 5-Step Problem-Solving Process
• Determine the decision-making method (authority, majority, minority, consensus).
• Define the problem (5W2H tool: Who, What, Where, When, Why, How, How much).
• Identify causes (Ishikawa, brainstorming, brainwriting, affinity diagram, 5 Whys).
• Prioritize solutions (multi-voting system, benefit-effort matrix).
• Implement and monitor (action plan, indicators). - Key performance indicators (KPIs)
- Strategic dashboards
Module 4: Practical Application
• Case study: St-Hiver Restaurants.
• Team exercises: analysis, identification of causes, prioritization of solutions.
Module 5: Summary and Commitment
• Feedback and learnings.
• Development of an individual action plan. |
Teaching method | 1. Learning about oneself and the content 2. Learning together The workshop is highly interactive, allowing participants to:
• Increase their level of engagement (personalized feedback)
• Share and learn from the experiences of other participants (discussions, exchanges, group activities, plenary sessions)
• Use concrete examples from the workplace to reinforce learning (role-playing, case studies) 3. Learning by doing Experiential activities promote the awareness essential for lasting change, allowing the emergence of concrete and applicable knowledge. At the end of the workshop, participants develop an individual action plan. This commitment involves integrating the learned principles, thereby ensuring the optimal transfer and application of knowledge. |
