Discover the subtleties and advantages of providing well prepared and effective feedback. Become masterful in the art of giving and receiving feedback.
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Guaranteed to run
Duration: 0.5 days
Regular price: $345
Preferential price: $295
Course outline
This course qualifies you for 3,5 PMI® Professional Development Units (PDUs).
An honest and respectful feedback is a precursor to effective change initiatives. This kind of feedback builds the trust level between the person giving the feedback and the person receiving the feedback and improves the quality and professionalism of the interaction. This type of dialogue permits people to better understand what is at stake, clarify a desired situation, provide a contract on actions to be taken and also reinforce the appropriate behaviors.
At AFI, our training sessions are centered around experiential learning and exploration while using concrete situations. Experiential learning favors living and integrating concepts that help participants apply and adapt their new skills quickly within your environment. This is your occasion to gain both individual and organizational impact.
Audience
General public
Prerequisites
No pre-requisites
Objectives
Recognize and seize the opportunities for feedback in our professional lives.
Understand and utilize key factors to provide quality feedback.
Practice the art of giving and receiving feedback to enhance our professional interactions.
Contents
Recognize the type of messages received
The three types of feedback: reinforcement, constructive feedback and recap.
Identify the two feedback functions to: inform and motivate.
Distinguish the elements that construct a feedback
A simple and effective process.
A creative technique for optimal feedback.
Pratice the art of giving and receiving feedback
Courageously giving difficult feedback
Obstacles and needs
Winning conditions
Surround yourself with the best
Jean-Claude Silva
Trainer
Trainer, coach and senior advisor for more than 15 years, Jean-Claude Silva has a solid experience as a trainer and coach in training and organizational development. As an approved trainer and certified professional coach, he guides, among other things, high-level managers in their decision-making. Jean-Claude is a competent and effective communicator, able to get in touch with people of all levels and help them achieve their goals.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Virginie Arbour-Maynard
Trainer
Facilitator, coach, speaker and senior advisor, Virginie is a passionate and mobilizing leader. She puts her solid experience as a professional, manager and ideator for more than 20 years at the service of various companies and teams that she accompanies through courses, workshops and individual and collective coaching. Virginie is a lawyer, member of the Barreau du Québec (2001) and professional coach. She has completed the 2nd Kaos Pilot level (Master Archer art & craft of designing & facilitating learning spaces) and is a certified SuccessFinder and AtmanCo professional.
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Vanessa Deschênes
Trainer
As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.
Marie-Hélène Demers
Chief Executive Officer, Talent and Human Potential
Business coach, entrepreneur and organizational "metteur en scène", Marie-Hélène Demers is ignited by her vision of creating a human, supportive and prosperous world.
Vice-President, Human, at Edgenda, she leads the coaching school and the center of expertise #coaching and leadership, with the mission of inspiring the development of people and teams in organization – for better cooperation in the service of our sustainability.
