Reinstall the expectations of your customers at the center of your business operations and ensure everybody’s contribution in achieving overall objectives of your organization, it is the promise of management by processes. Step by step, learn how to make the processes based management a success.
Languages
These scheduled public sessions are offered in English or in French (FR).
Audience
This course is for all managers and professionals involved in the management of business processes of their organization.
Objectives
The participant will be able to understand the concept of management by processes and see how to set up a process architecture to control and optimize the operations of the company in line with the corporate objectives
The more specific objectives :
Understand the concept of management by processes
Ability to integrate process management in the broader business management
Ability to map a business process
Ability to apply relevant tools for the control and improvement of business processes based on the level of process maturity.
Teaching method
The training is based on an alternating sequence of theoretical learning, practical applications and case studies.
Contents
The concept of process
Components of a process
Value chain of a process
Vertical vs horizontal approach management approach
Architecture business processes of the organization
Methods of mapping a process
The concept of maturity levels of a process (1-5)
Review of the tools used according to the level of process maturity to manage performance
Using the mapping of the value chain (Value Stream Mapping) for critical processes
Management dashboards
Continuous improvement Process
Surround yourself with the best
Jean-François Corbeil
Trainer
Jean-François Corbeil acts as a senior consultant in business process optimization, trainer and business coach. He supports his clients in carrying out large-scale projects that aim to improve operational efficiency by facilitating sound management and mobilizing resources involved and impacted by the changes. As a great communicator, he knows how to make team members interact to help them excel and learn.
Nathalie Carey
VP Major Projects and Missions
Equipped with a bachelor’s degree in business administration, a master’s degree in finance and a Lean Six Sigma Black Belt certification, Nathalie Carey has more than 22 years of experience in personnel management, project management, continuous improvement, business consulting and change management. Nathalie has played key roles as a strategic consultant for upper management at various organizations and as a tactical consultant and coach for multidisciplinary teams.
