Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.
This course qualifies you for 7 PMI® Professional Development Units (PDUs).
PDU Claim Code: 5054C7H34Y
The activity is recognized by the CHRP
Pre-approval number: 5431
Duration : 1 day
To communicate is the capacity to build a relationship while working with another person. Are you aware of your communication style? ? Are you an assertive or more reflective communicator? Does your communication style focus on facts or more on interactions? Understanding your communication style and the style of others will impact the quality of your relationships at work. Knowing more about your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood, and efficiently communicate in both your personal and professional relationships.
At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!
Audience
For everyone
Prerequisites
None
Objectives
Discover your communication style and understand its impact on others
Recognize other communication styles
Identify winning strategies to collaborate more efficiently with people who have different styles than yours
Develop quality relationships and increase productivity at work
Teaching method
Lectures, demonstrations, guided exercises, case study
Contents
Communication fundamentals
The communication process
Communication barriers
Communication principles
The 3 key elements : intention, content and style
The communication styles
The characteristics of each style (strengths, focus, motivations and pitfalls)
The communication preferences of each style
The keys to communicate effectively with each style
How to adapt your communication to have the right impact
The key skills
Body language
The 7-38-55 rule of personal communication
The ladder of inference
The art of asking the right questions
The 4 levels of listening
The 6 tips to improve listening
Creating the space for effective dialogue
The portrait of my relationships
Improvement ideas to increase the quality of my conversations with people in my inner circle
Communication tools
Overview of the main tools currently available
Guidelines on how to use the right tool to foster effective collaboration and teamwork
Surround yourself with the best
Maria Mikulowicz
Trainer
As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.
Kathleen Sears
Trainer, Coach, Leadership Consultant
A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.
Vanessa Deschênes
Trainer
As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.
Pierre Ouellette
Coach & organisation and cultural transformation trainer
Business psychologist certified in organisation, holding an MBA and having worked in Europe (France, Germany and Finland), Pierre Ouellette is a valued partner in diversity in several international organisations. With a specialized background in international management and cultural transformation, Pierre is your facilitator of choice for the progression of your talents!
Zaida Bibiana Mangones Matos
Trainer
Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes.
Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.
Jean-Claude Silva
Trainer
Trainer, coach and senior advisor for more than 15 years, Jean-Claude Silva has a solid experience as a trainer and coach in training and organizational development. As an approved trainer and certified professional coach, he guides, among other things, high-level managers in their decision-making. Jean-Claude is a competent and effective communicator, able to get in touch with people of all levels and help them achieve their goals.
Florence Jacob
Trainer
As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.
Janet Lough
Trainer
Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.
Marc Maisonneuve
Training program director
Marc Maisonneuve has acted as a Training Program Director, professional effectiveness trainer and user tools practice leader at AFI for several years. Mr. Maisonneuve is known for his analytical skills, his legendary calm and his undeniable desire to encourage people to develop their skills. He has the ability to present technological solutions in a natural way and to adapt them to the concrete needs of the workplace.
Michel Drolet
Executive VP and Strategic Management Advisor
Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.
Louisiane Phung Van
Trainer
Louisiane is a business transformation consultant with over 10 years of experience in continuous improvement and process transformation. Her mission is to make the management system and business processes robust and agile. To do so, she uses a pragmatic approach, and an adaptation adjusted to the needs of the company. Professional, serious and reliable, Louisiane demonstrates a strong capacity for analysis and understanding. She has a great capacity for listening and shows a very present human side.
