Understand the most common problems in Teams and Microsoft 365 applications - Training Courses | Afi U.

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Understand the most common problems in Teams and Microsoft 365 applications

Learn how to troubleshoot common issues in Teams and Microsoft 365 Apps.

Microsoft Partner

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Duration: 0.5 days
Regular price: $345
Preferential price: $295

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Course outline

Duration : 3.5h

© AFI par Edgenda inc.

This training is tailored for support teams who work with Microsof 365 while also assisting users. Support teams must understand the full potential of Microsoft 365 as well as the problems commonly encountered by users. It should be noted that this course is not designed for the administrators of a Microsoft 365 admin center.
Audience	User support team
Prerequisites	Working to support end-users with the various Microsoft 365 tools
Objectives	Discover tools in the Microsoft 365 ecosystem as well as what’s new in Microsoft technology
Teaching method	Presentations – Demos – Guided and individual exercises
Contents	How to use OneDrive Creating, uploading, and editing files Sharing and how to manage existing shared documents Coediting (online, desktop, and mobile apps) Shared file section (with me and by me) The two recycle bins Searching in OneDrive and in the Microsoft 365 home page Discovering Microsoft 365's intelligent search engine Distinguishing between the online and desktop versions Understanding differences between Microsoft 365 Groups and Teams groups Conversations in Outlook Group calendar in Outlook Why and how to follow the collaboration site How to use Teams Creating a team (Who can create? Creating via Teams and via Microsoft 365 admin) Creating a team from an existing Microsoft 365 Group Creating a team from another Teams Creating and managing channels Understanding Show/Hide Understanding the File tab and its associated SharePoint library (impact of folder location, renaming a channel) Finding and managing the team Recycle bin Viewing documents versions Different ways of sharing in Teams Understanding secure channels Creating and managing tabs: OneNote, Planner, Viewers, and other web content Editing the team and managing members in Teams Managing members in Microsoft 365 admin Understanding the roles in Teams: owners, members, and guests Searching in Teams Instant messaging (Chat) and files Understanding how Teams integrates Microsoft 365 Groups and other apps for teams: Planner Forms SharePoint Streams Power BI Outlook (Groups) Discovering tips and tricks for users Quickly saving files from the desktop Sending attachments and links from Outlook Understanding the mobile apps Teams OneDrive, Office, SharePoint OneNote Word, Excel, PowerPoint Outlook Managing "My Account" Software, subscriptions, security Coaching the support team to assist users Understanding the functionalities that are commonly problematic for users Knowing how to assist users in a "VUCA" paradigm: volatile, uncertain, complex and ambiguous. The Cloud is constantly evolving, changing and is perpetually updated. It is important to prepare support teams to this context.
Other related course	Program Becoming a Microsoft Teams and Office 365 Champion \| AFI Expertise

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Ghislain Parent

Ghislain Parent

Trainer and Professional Efficiency Consultant

Ghislain Parent has more than 30 years of experience in project management in the fields of training, communication, IT and new technologies, including several years as an entrepreneur. Ghislain has worked at AFI Expertise as a professional efficiency trainer and consultant since 2013. He helps people leverage tools such as Office 365, SharePoint, Teams and OneNote, in addition to mobile technologies such as Android and Apple devices.