ITIL® 4 Specialist – High Velocity IT with exam

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This course qualifies you for 21 PMI® Professional Development Units (PDUs).

PDU Claim Code: 5054KWAC5Y

Duration : 3 days

ITIL® 4 focuses on a new form of IT service management, driven by the customer experience, value flows, digital transformation and new working methods such as Lean, Agile and DevOps.

The ITIL 4 High Velocity IT qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high-velocity environments, focusing on rapid delivery of products & services to obtain maximum value.

The HVIT qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as The Cloud, Automation, and Automatic Testing.

The purpose of the ITIL 4 High Velocity IT Examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to High Velocity IT, as described in the syllabus below, to be awarded the ITIL 4 High Velocity IT qualification.

The ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.

Our certified trainers are professionals working daily in environments where these practices support the co-creation of value. Our training includes examples, simulations and case studies applied to the current realities of the organization.

Audience

• Individuals continuing on their journey in service management
• ITSM managers and aspiring ITSM managers
• IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
• Existing ITIL qualification holders wishing to develop their knowledge.

Prerequisites

To participate in the course and certification, candidates must already have:

• ITIL®4 Foundation certificate

Proof will be required at registration.

In addition, the candidate must have attended an accredited training course for this module (the recommended duration for this training is 18 hours including the examination).

Objectives

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’
• Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
• Know how to contribute to achieving value with digital products

English (material and exam) – Delivery of the class can be in French or English.

Students will receive an ITIL®4 High Velocity IT electronic (pdf) workbook containing all of the presentation materials, course notes, case study and sample exams.

Approach

An interactive approach consisting of readings, discussions and experience sharing will prepare participants for the ITIL® 4 High Velocity IT certification and provide them with practical knowledge which they can then apply in the workplace.

• The exam is closed book with forty (40) multiple choice questions.
• The pass grade is 70% (28 out of 40 questions).
• Each question is worth 1 mark.
• There is no negative marking
• The exam lasts 90 minutes.
• Non-native speakers may be awarded 25% extra time.
• There are 13 questions at Bloom’s Level 2 = approx. 32.5%
• There are 27 questions at Bloom’s Level 3 = approx. 67.5%

Contents

• Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT (BL2)
• Understand the digital product lifecycle in terms of the ITIL ‘operating model’ (BL2)
• Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT (BL2/3)
• Know how to contribute to achieving value with digital products (BL3)

The ITIL® accredited course on this page are offered by IT Chapter, ATO of AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.