Who is this training for?
Managers at all levels
Training objectives
- Clarify your intentions before starting a conversation
- Define clear and measurable expectations
- Adapt your communication to different management situations
Summary
This training enables managers to develop their ability to communicate clear, precise, and engaging expectations to their teams. It focuses on practices that promote mutual understanding, engagement, accountability, and effective follow-up on expected results.
By the end of this training, managers will be able to communicate clear expectations adapted to their context in order to foster employee performance, autonomy, and accountability.
Course outline
Clarifying the intention and formulating an expectation
- Clarify your intention before starting a conversation
- Define a realistic expectation and the winning conditions
- Communicate a clear and engaging expectation
Structuring the conversation with concrete tools
- Use the “3Rs” tool to manage the history and future of a situation
- Set clear objectives using the “Minute Objectives” tool
Choosing the channel and taking action
- Select the appropriate communication method: meeting, email, phone, or Teams
- Formalize commitments at the end of the workshop
Approach and methodology
Our training strategy is based on three pillars:
1. Learning about oneself and the content
2. Learning together The module format is highly interactive, which makes it possible to:
- Increase participants’ level of engagement.
- Share and learn from the experience of other participants.
- Use concrete examples that can be easily transferred to the workplace.
3. Learning through action
At the end of the module, participants make a commitment to themselves, their team, and their manager. This is a mission to put into action in their daily work and will contribute to the optimal transfer of learning.
