Communicating effectively at work | Afi U.

Communicating effectively at work

Without communication, very little can be accomplished at work. That said, understanding and making ourselves understood in daily interactions with colleagues, clients, or supervisors is not necessarily a given. Not to worry, with some effort, this skill can be acquired! This training provides an opportunity for you to focus on your communications in order to boost your effectiveness and your relational skills.

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Guaranteed to run

Duration: 1 day
Preferential price: $415

Course outline

This course qualifies you for 7 PMI® Professional Development Units (PDUs).

PDU Claim Code: 5054C7H34Y

The activity is recognized by the CHRP

Pre-approval number: 5431

Duration : 1 day

To communicate is the capacity to build a relationship while working with another person. Are you aware of your communication style? ? Are you an assertive or more reflective communicator? Does your communication style focus on facts or more on interactions? Understanding your communication style and the style of others will impact the quality of your relationships at work. Knowing more about your communication style, you will be able to communicate your ideas with eloquence, ensure your message is well understood, and efficiently communicate in both your personal and professional relationships. At AFI, our training sessions are centered on experiential learning and the exploration of concrete situations. Living ‘hands-on’ situations not only improves conceptual retention it also helps transfer your applied learning into your work environment. Seize the opportunity to gain personal and professional impact in your organization!
Audience	For everyone
Prerequisites	None
Objectives	Discover your communication style and understand its impact on others Recognize other communication styles Identify winning strategies to collaborate more efficiently with people who have different styles than yours Develop quality relationships and increase productivity at work
Teaching method	Lectures, demonstrations, guided exercises, case study
Contents	Communication fundamentals The communication process Communication barriers Communication principles The 3 key elements : intention, content and style The communication styles The characteristics of each style (strengths, focus, motivations and pitfalls) The communication preferences of each style The keys to communicate effectively with each style How to adapt your communication to have the right impact The key skills Body language The 7-38-55 rule of personal communication The ladder of inference The art of asking the right questions The 4 levels of listening The 6 tips to improve listening Creating the space for effective dialogue The portrait of my relationships Improvement ideas to increase the quality of my conversations with people in my inner circle Communication tools Overview of the main tools currently available Guidelines on how to use the right tool to foster effective collaboration and teamwork

Surround yourself with the best

Maria Mikulowicz

Trainer

As a trainer, coach and senior advisor for more than 25 years, Maria has a solid experience, both in terms of implementation and dissemination of training programs, as well as a coach in training and organizational development. As a bilingual trainer at AFI Expertise, she has trained several thousand people, mainly in the fields of management skills, leadership, communication and customer services. Maria has led mandates at both tactical and strategic levels: management teams, operations and frontline personnel.

Kathleen Sears

Trainer, Coach, Leadership Consultant

A trainer, coach, and senior consultant for over 20 years, Kathleen Sears has solid experience in the implementation and delivery of training programs and as a training and organizational development coach. As a bilingual trainer at AFI Expertise, she has trained several thousand people primarily in management skills development, leadership, communication, and customer service.

Vanessa Deschênes

Trainer

As a trainer, facilitator and coach, Vanessa is known to be an actor of change, as well as a caring and mobilizing leader who is not afraid to think outside the box. She has more than 15 years of experience in consulting and management roles and has held major positions. Vanessa is recognized for her ability to popularize complex subjects and to make everything practical, which makes her an excellent communicator.

Pierre Ouellette

Coach & organisation and cultural transformation trainer

Business psychologist certified in organisation, holding an MBA and having worked in Europe (France, Germany and Finland), Pierre Ouellette is a valued partner in diversity in several international organisations. With a specialized background in international management and cultural transformation, Pierre is your facilitator of choice for the progression of your talents!

Zaida Bibiana Mangones Matos

Trainer

Zaida is a dynamic and highly qualified trilingual trainer, facilitator and coach that is considered as catalyst for individual and collective transformational processes. Not only is she graduated as a certified coach from the Edgenda/Mozaik Coaching School, but she also holds a major in career development (UQAM), a 2nd cycle university degree in epidemiology and an undergraduate medical doctorate from outside of Quebec. She is known for positive energy, her systemic vision, the quality of her presence and her ability to create bonds of trust.

Jean-Claude Silva

Trainer

Trainer, coach and senior advisor for more than 15 years, Jean-Claude Silva has a solid experience as a trainer and coach in training and organizational development. As an approved trainer and certified professional coach, he guides, among other things, high-level managers in their decision-making. Jean-Claude is a competent and effective communicator, able to get in touch with people of all levels and help them achieve their goals.

Florence Jacob

Trainer

As a holder of a double bachelor's and master's degree in management from HEC Montréal, Florence has accumulated nearly 10 years of experience as a consultant and specialist in organizational development. Her career in parapublic, public and private organizations has allowed her to perfect her expertise in coaching and leader development. Promoting knowledge sharing and managerial skills transferring is at the heart of her approaches as a consultant. Florence is known as a committed partner. Her support type is dynamic, structured and oriented towards an opened and transparent communication.

Janet Lough

Trainer

Janet Lough is a skilled, dynamic, authentic trainer, facilitator, and bilingual coach. She has over 25 years of knowledge and experience in management, training, communication, operations, strategy, and leadership in the non-profit sector and in entrepreneurship. This enables her to better understand her client’s business reality.

Marc Maisonneuve

Training program director

Marc Maisonneuve has acted as a Training Program Director, professional effectiveness trainer and user tools practice leader at AFI for several years. Mr. Maisonneuve is known for his analytical skills, his legendary calm and his undeniable desire to encourage people to develop their skills. He has the ability to present technological solutions in a natural way and to adapt them to the concrete needs of the workplace.

Michel Drolet

Executive VP and Strategic Management Advisor

Backed by solid experience in industry, Michel is what you would call a high-level strategic consultant.

Louisiane Phung Van

Trainer

Louisiane is a business transformation consultant with over 10 years of experience in continuous improvement and process transformation. Her mission is to make the management system and business processes robust and agile. To do so, she uses a pragmatic approach, and an adaptation adjusted to the needs of the company. Professional, serious and reliable, Louisiane demonstrates a strong capacity for analysis and understanding. She has a great capacity for listening and shows a very present human side.