Patrick is a leader in IT service management, ISO 20000 and IT service level management. A certified ITIL Master, he has over 12 years experience in implementing processes within IT organizations. Patrick develops the architecture and accelerated implementation of optimized IT processes. He synchronizes activities and resources to deliver the service levels required by companies. Patrick’s enthusiasm and ability to communicate his ideas make each training session with him an enjoyable learning experience. As an aficionado of chocolate, he will not miss an opportunity to have you taste his latest discoveries!